Welcome to Westar! Below are some frequently asked questions and answers to help you navigate our website and learn more about our products and services.

1. How do I place an order on Westar?

To place an order on Westar, simply browse our website, select the products you wish to purchase, and add them to your cart. Proceed to checkout, enter your shipping and payment information, and confirm your order. Once your order is successfully placed, you will receive a confirmation email with details of your purchase.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, net banking, UPI (Unified Payments Interface), and mobile wallets. Choose the payment method that is most convenient for you during checkout.

3. How long will it take to receive my order?

We strive to process and ship orders promptly. Typically, orders are processed within 1-2 business days, and delivery within India usually takes between 7 to 10 business days. Please note that delivery times may vary depending on the shipping address and any unforeseen circumstances.

4. Do you ship internationally?

At the moment, we only offer shipping services within India. We do not ship internationally. However, we are continuously exploring options to expand our shipping capabilities in the future.

5. What is your return policy?

Our return policy allows for returns of wooden and cutlery products within 7 days of delivery if they are unused, undamaged, and in their original packaging. However, we do not accept returns for beverage products such as lemon tea, badam milk, herbal masala, and coffee, except in the case of damaged products. Please refer to our Return Policy for more details.

6. How can I track my order?

Once your order has been shipped, you will receive tracking information via email. You can use this information to track the status of your delivery. If you encounter any issues or have questions about tracking your order, please contact our customer service team for assistance.

7. Are your products eco-friendly?

We are committed to sustainability and strive to offer eco-friendly products whenever possible. Many of our products, including wooden and cutlery items, are made from sustainable materials. We continuously seek to improve our environmental practices and product offerings.

8. How can I contact customer service?

If you have any questions, concerns, or feedback, our customer service team is here to assist you. You can contact us via email at “info@westar”  or through the contact form on our website. We aim to respond to all inquiries promptly and provide excellent support to our customers.

We hope these FAQs have provided helpful information. If you have any additional questions or require further assistance, please don’t hesitate to reach out to us. Thank you for choosing Westar!